- OperatorViral Technology N.V.
- Established2018 (relaunched as Joka Casino 2024)
- Game TypesSlots, Live Dealer, Jackpots, Table Games, Video Poker
- Withdrawal Limit$10,000 AUD per week
How to get in touch by email
Send your enquiry to support@joka-casino.site. Email is the best way to provide the details needed to understand your request. Please use the email address linked to your account where possible, and avoid sending passwords or other sensitive security information.
You can contact support about common player questions, including:
- Account access, profile details and verification questions
- Deposits, withdrawals and payment-related enquiries
- Bonus terms, eligibility and general promotional questions
- Technical problems affecting the website or your account
- Responsible gambling requests, including help with account restrictions or taking a break
Support usually replies within 24 hours, although response times can vary depending on the nature and complexity of your enquiry. Sending complete information in your first message can help avoid unnecessary delays.
What to include in your message
To help the support team investigate your question faster, include your account email or username, a short description of the issue, and any relevant dates or transaction details. If the problem is technical or a page does not work as expected, attach screenshots if relevant. Do not include your password, full payment card details or other information that should remain private.
Please describe any responsible gambling request clearly so it can be reviewed appropriately. If you are replying to an existing support enquiry, keep the same email thread where possible.
