- OperatorViral Technology N.V.
- Established2018 (relaunched as Joka Casino 2024)
- Game TypesSlots, Live Dealer, Jackpots, Table Games, Video Poker
- Withdrawal Limit$10,000 AUD per week
1. Information we may collect
When you visit the Joka Casino website, create or use an account, contact support or take part in casino activities, information may be collected and handled to provide the service. The information collected depends on how you interact with the site and the features you use. We aim to collect information that is reasonably relevant to operating an online gambling account, meeting security requirements and supporting players.
Account and contact information
This may include your name, date of birth, residential information, country, username, account credentials and contact details. It may also include your account preferences, account status, records of support requests and information you provide when managing your account. Some information is needed to create and maintain an account, communicate with you and help protect the account from unauthorised use.
Verification information
To verify identity, age, eligibility or the details associated with an account, the site may handle verification documents and related information. This can include information shown on an identity document, proof of address, information needed to confirm account ownership and records of checks carried out for security and anti-fraud purposes. Verification information should only be provided through the approved account or support process.
Payment and transaction information
The site may handle records relating to deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment details under their own privacy notices. Depending on the payment method, Joka Casino may receive limited payment-related information, such as a transaction reference, payment status or details needed to confirm and reconcile a transaction. Payment and transaction information may be used to process payments, prevent misuse and maintain accurate financial records.
Device, usage and cookie information
When you visit or use the site, technical information may be collected from your browser or device. This may include an internet protocol address, browser type, device type, operating system, language settings, pages viewed, approximate location derived from technical information, login activity and information about how the site is used. Cookies and similar technologies may also record preferences, session information, security events and general usage patterns.
2. How information is used
Personal information may be used for the purposes below. The information used for each purpose should be limited to what is reasonably needed for that activity.
- To create, operate and administer your Joka Casino account, including account access, profile management and account security.
- To process deposits, withdrawals and other account transactions, and to maintain accurate transaction and account records.
- To verify identity, age, account ownership and other information supplied during registration or account use.
- To carry out security, anti-fraud, anti-money laundering and other risk checks that help protect the site, players and payment processes.
- To provide customer support, respond to questions, investigate issues and communicate about your account or requests.
- To meet applicable legal, regulatory, taxation, accounting and record-keeping obligations.
- To monitor, test, maintain and improve the website, its functionality, security and user experience.
- To understand general usage trends, measure site performance and identify technical faults or suspicious activity.
- To send service messages, including account, transaction, security, verification and policy-related communications.
- To send marketing communications where permitted and where you have provided the required consent or another lawful basis applies.
Information may be combined from your account activity, communications, verification checks, transaction records and technical interactions where this is reasonably necessary for the purposes described above. It will not be used for an unrelated purpose without an appropriate basis or further explanation where required.
Marketing communications
You may receive promotional messages only where the relevant requirements for marketing communications have been met. You can withdraw your consent to marketing at any time by using an available unsubscribe option or by contacting support@joka-casino.site. Withdrawing marketing consent does not normally stop essential service messages, such as notices about your account, transactions, security, verification or important policy changes.
3. Sharing, security and retention
When information may be shared
Information may be shared with service providers that help operate the website and account service. These providers may support payment processing, identity and verification checks, fraud prevention, technology hosting, security, communications, customer support, analytics or technical maintenance. They should receive information relevant to the service they provide and are expected to handle it in accordance with applicable privacy and security requirements.
Information may also be disclosed where necessary to protect players, the site or other people; investigate suspected fraud, unlawful activity or breaches of account terms; process a dispute; respond to a valid legal request; or meet a legal, regulatory, taxation, accounting or other official obligation. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate protections.
Security measures
Reasonable technical and organisational measures may be used to protect personal information from unauthorised access, alteration, disclosure, loss or misuse. These measures can include access controls, account security procedures, monitoring, secure transmission and restrictions on who can view information. No website, online account or electronic transmission can be guaranteed to be completely secure. You should keep login details private, use a secure device and contact support promptly if you believe your account has been accessed improperly.
Storage and retention
Information may be stored by Joka Casino or by service providers supporting the site. Some providers or systems may be located outside Australia, so information may be handled in another country where necessary to provide a service or meet operational requirements. Appropriate steps should be taken to protect information when it is handled by service providers.
Personal information is kept only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Closing an account does not always result in immediate deletion. Some account, verification, transaction, security and support records must be kept for a period required by law, including after an account is closed. Information may also be retained where necessary to resolve disputes, prevent fraud or maintain accurate records. When information is no longer required, it should be securely deleted, anonymised or otherwise handled appropriately.
5. Your privacy choices and data rights
Subject to applicable requirements and reasonable identity checks, you may ask about the personal information associated with your use of Joka Casino. You may exercise your data rights by contacting support@joka-casino.site. In your request, explain what you are asking for and provide enough information to help identify your account. For security, additional information may be requested before a request is completed.
- Access your personal information and receive an explanation of how it is being used, where this information is available to provide.
- Correct personal information that is inaccurate, incomplete or out of date.
- Request deletion of your personal information where it is no longer needed or where deletion is otherwise available under applicable requirements.
- Withdraw consent to marketing communications at any time, including by contacting support@joka-casino.site.
- Ask questions about the handling, sharing or security of your personal information.
- Raise a concern if you believe your personal information has not been handled appropriately.
Some requests may be limited or declined where information must be retained, where disclosure could affect fraud prevention or security, where another person’s information is involved, or where keeping the information is necessary to meet a legal or operational obligation. If deletion is not possible, the reason should be explained in general terms where appropriate. Closing an account may also require outstanding account, verification or transaction matters to be completed first.
Changes to this Privacy Policy
This Privacy Policy may be updated when the website, services, information practices or applicable requirements change. The latest version will be made available on the site with its updated wording. You should review the policy from time to time, particularly before continuing to use the website after a significant change. If a change requires a separate notice or consent, it will be handled in the way required.
Questions and privacy requests
For access, correction, deletion, marketing consent withdrawal or other privacy questions, contact support@joka-casino.site. Please do not send unnecessary sensitive documents or payment information by ordinary email. If verification documents are needed, support can explain the appropriate secure process for providing them.
